REFUND and EXCHANGE POLICY
All tickets and tours are NON-REFUNDABLE.
The time on your ticket(s) indicates the time at which your scheduled tour will depart the IMS Museum. All tours depart on schedule and cannot be delayed for tardy or missing ticket holders. We strongly recommend arriving at the IMS Museum at least fifteen minutes before your scheduled tour departure. Due to the limited nature of our tickets/experiences, no refunds will be issued for tour tickets should you choose to cancel or should you miss your scheduled tour/experience. Additionally, exchanges cannot be processed on the day of your scheduled visit/tour. If you wish to reschedule your tour experience, you may do so by calling (317) 492-6784. There is a $2 rescheduling service fee per ticket. Rescheduling is not guaranteed and is based on current availability. No refund or credit will be given if the ticket holder requests a time that is unavailable for any reason. All tours are subject to cancellation by the IMS Museum at any time, with or without notice, or at the request of the Indianapolis Motor Speedway. In the case that your tour is canceled by the IMS Museum, after the time of purchase, every effort will be made to place the ticket holder on another tour at a time that is agreeable to both parties. If this cannot be managed, the IMS Museum will provide a full refund of the tour purchase price via the same method as the original form of payment. In the event of extreme weather, tours may be shortened, delayed, or rescheduled. Refunds will not be given in instances of extreme weather or other acts of God that are outside of the control of the IMS Museum.